Shipping and Returns


SHIPPING

Charges - Domestic

We provide FREE shipping for single orders over RM100.00 with tracking service to non PO Box address within Malaysia including East Malaysia. 

For orders below RM100.00, a FLAT RATE RM 10.00 Domestic Courier Shipping (West Malaysia) or FLAT RATE RM 15.00 Domestic Courier Shipping (East Malaysia) Fee will be added when you checkout. 

However should a package is returned to us due to any error which is not made on our part (i.e. incomplete or wrong address provided to us by customers) we will charge the following for handling of reshipping.

West Malaysia - RM 15.00 

East Malaysia - RM 25.00

Charges - International

If you interested to purchase our products and have it shipped outside of Malaysia. Please contact us for International Shipping rate quote.

Fulfillment of Orders

Ready stock items will be shipped within 3 business days of receiving your orders.

Shipping for back order items will vary depending on product. Please refer to individual listing for stocking status and sales condition. Kindly contact us if you need additional information about timeframe of orders fulfilment before making a purchase.

 

RETURN POLICY

If you are not happy with your purchase, your order may be returned or exchanged within 14 days of receipt. However, the item(s) must be unused and undamaged, with all labels and original packaging remaining. The customer is responsible for ensuring that the package is not damaged or lost when returning it to us. Returns are not accepted for Clearance/Sales items unless otherwise stated. We reserve the right to refuse returns if: An item is returned dirty, worn or shown sign of being used. Customers are responsible for return shipping charges for all returns except in the case of a manufacturing defect or a shipment mistake on our part.

If you would like to schedule a return or get in touch with us, please email our team at hello.emmanella@gmail.com.